The most important items of the return and exchange policy: The return and exchange policy is one of the rules and principles of the website, as the website always seeks to provide a distinguished shopping experience for its valued customers. - The return policy includes many terms and conditions that customers must follow to ensure a refund of the paid amount. For example: - Customers can return purchased products within one week of delivery, with a defect warranty, and all products come with a return code that is sent via email when purchasing any product through the website. - The product must be in its original condition and must be returned with all its accessories and documentation. - Users are prohibited from returning purchased products without informing the website and following the procedures in this regard. It is also required that the products not be opened or their condition changed before returning.